Privacypolicy

Effective date: 16 September 2026

The Summit Camp Pty Ltd (ABN 96 678 704 964), trading as The Summit Adventure Park ("The Summit", "we", "our" or "us") is committed to protecting the privacy of our guests, participants, parents, schools, corporate clients, suppliers, employees and website visitors.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our services, booking with us, visiting our website or otherwise providing us with your personal information, you agree to the practices described in this Privacy Policy.

1. Who We Are

• The Summit Camp Pty Ltd, trading as The Summit Adventure Park
• ABN 96 678 704 964
• Website: thesummit.net.au
• Email: info@thesummit.net.au
• Phone: 03 5633 3236

2. What Personal Information We Collect

Depending on the services you use, we may collect information including:

Contact Information

• Name
• Organisation or school
• Address
• Email address
• Telephone number

Booking Information

• Booking details
• Attendance dates
• Accommodation requirements
• Dietary requirements
• Group information
• Emergency contact details
• Participant registration information
• Consent information

Health Information

Where relevant to your participation, we may collect:

• Medical conditions
• Allergies
• Medication requirements
• Dietary requirements (where related to allergies, intolerances or medical needs)
• Accessibility requirements
• Physical limitations

Health information is considered sensitive information and is only collected where reasonably necessary for the safe delivery of our programs.

Children's Information

As many of our guests are under 18 years of age, personal information about children is generally provided by:

• Parents or guardians
• Schools
• Teachers
• Sporting clubs
• Group organisers

We only collect personal information that is reasonably necessary to provide our accommodation, catering, activities and other services safely and effectively.

Payment Information

We may collect:

• Billing details
• Transaction records
• Payment history

Credit card information is processed through secure third-party payment providers. We do not store complete credit card details on our systems.

Website Information

When you visit our website we may collect:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on pages
• Cookies and analytics data

3. How We Collect Information

We collect information when you:

• Make a booking
• Submit an enquiry
• Complete online booking forms, participant registration forms or client portal forms (including those provided through our booking management system)
• Contact us by phone or email
• Subscribe to marketing communications
• Complete participant forms
• Complete medical or consent forms
• Attend our programs
• Visit our website
• Interact with our social media channels

We may also receive information from:

• Schools
• Parents or guardians
• Teachers
• Employers
• Sporting clubs
• Event organisers
• Travel agents
• Third-party booking platforms

4. Why We Collect Personal Information

We collect personal information to:

• Manage bookings
• Deliver accommodation services
• Deliver camp programs
• Provide catering
• Manage activities safely
• Respond to enquiries
• Communicate before, during and after bookings
• Manage emergencies
• Meet legal obligations
• Improve our services
• Conduct quality assurance
• Process payments
• Send service updates
• Send marketing communications (where permitted)

5. Marketing Communications

From time to time we may send:

• Newsletters
• Promotional offers
• New program announcements
• Events
• Holiday programs
• Corporate retreat information

You may unsubscribe at any time using the unsubscribe link or by contacting us.

6. Use of AI-Assisted Tools

We may use AI-assisted technologies to support customer service, communications and administrative functions. Where these tools process personal information on our behalf, we take reasonable steps to ensure they are used securely and in accordance with applicable privacy laws. Decisions that may significantly affect individuals are not made solely by automated systems.

7. Cookies and Analytics

Our website may use:

• Cookies
• Google Analytics
• Google Ads
• Meta (Facebook) Pixel
• Google Tag Manager
• Other analytics technologies

These tools help us understand website performance, improve user experience and measure marketing effectiveness.

If a visitor arrives through a Google ad and submits an enquiry, we may send Google Ads the saved click identifier, submission time and a unique enquiry reference to measure which advertising produced the enquiry. This reporting does not include the person's name, email address or phone number, and only occurs where advertising measurement is permitted. Google processes this information under its privacy terms. You can review Google's privacy safeguards at business.safety.google/privacy.

You can disable cookies through your browser settings, although this may affect website functionality.

8. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to:

• Staff members
• Activity instructors
• Catering staff
• Emergency services
• Medical professionals
• Insurance providers
• Professional advisers
• Government agencies where legally required
• Payment processors
• Technology service providers that support the operation of our business systems

We do not sell personal information.

9. Overseas Disclosure

Some of our technology providers may store information on secure servers located outside Australia.

Where this occurs, we take reasonable steps to ensure those providers protect your information in accordance with Australian privacy laws.

We require third-party service providers who process personal information on our behalf to take reasonable steps to protect that information and only use it for the purposes for which it was disclosed.

10. Storage and Security

We take reasonable steps to protect personal information from:

• Misuse
• Interference
• Loss
• Unauthorised access
• Unauthorised modification
• Unauthorised disclosure

Security measures may include:

• Secure cloud-based systems
• Password protection
• Multi-factor authentication
• Restricted staff access
• Secure backups
• Encryption where appropriate

Personal information is stored within secure business systems, including our booking and venue management platform. Access to personal information is restricted to authorised staff based on their role and business requirements. Staff are provided with individual user accounts and appropriate access permissions and are responsible for maintaining the confidentiality of the personal information they access.

While we take reasonable precautions, no online transmission or storage system can be guaranteed to be completely secure.

11. Photographs and Video

During programs we may take photographs and video for:

• Marketing
• Social media
• Website content
• Promotional publications

Images are only used where appropriate consent has been provided or where otherwise permitted by law.

If you do not wish photographs of yourself or your child to be used, please notify us before your visit. You can also do this via our online portal.

12. Accessing or Correcting Your Information

• You may request access to personal information we hold about you.
• You may also request corrections if information is inaccurate, incomplete or out of date.
• Requests should be made in writing using the contact details below.
• We may require proof of identity before releasing personal information.

13. Retention of Information

We retain personal information only for as long as reasonably necessary to:

• Deliver our services
• Meet legal obligations
• Resolve disputes
• Maintain business records
• Meet insurance requirements

When information is no longer required, including participant information collected through our online registration portals, it is securely deleted, destroyed or de-identified in accordance with our data retention procedures.

14. Third-Party Websites

• Our website may contain links to third-party websites.
• We are not responsible for the privacy practices or content of those websites.
• We encourage users to read the privacy policies of any external websites they visit.

15. Complaints

If you believe your privacy has been breached, please contact us.

• Privacy Officer
• The Summit Camp Pty Ltd, trading as The Summit Adventure Park
• Email: info@thesummit.net.au
• Phone: 03 5633 3236

We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

16. Changes to this Policy

• We may update this Privacy Policy from time to time.
• The most current version will always be available on our website.
• Your continued use of our services after any changes indicates acceptance of the updated policy.